Chiang Mai Hotels in Chiang Mai Riverside

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Empress Chiang Mai Reviews

   

Empress Chiang Mai
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Reviews of Empress Chiang Mai

138

Hotel
Reviews

Hotel Reviews

Read all 138 reviews and thoughts (average: 4.17 out of 5) on the Empress Chiang Mai before you book online.

4/5    Score based on 138 reviews

5/5 =
Excellent
38%
4/5 =
Very Good
43%
3/5 =
Average
17%
2/5 =
Poor
1%
1/5 =
Terrible
1%
5/5

Excellent

Another Great Stay!
Date:
We stayed here for 9 nights this stay in late Nov., early Dec. We were extremely impressed with the hotel. Because we are repeat visitors they gave us a complimentary dinner - which I must say was...

4/5

Very Good

Comfortable Hotel within walking distance of city center
Date:
As this was my fourth visit to Chiang Mai I knew where to choose my hotel. The Empress is exactly 10 minutes easy walk from the 'Night Bazaar', where a lot of reastauarants and bars are located. The...

4/5

Very Good

Great choice for tourists and families
Date:
We recently came back from 6 nights at the Empress on a two week trip to Thailand. With a family of four (two small children) and not knowing for sure about the size and state of the rooms (its far...

5/5

Excellent

Beautiful city, fantastic hotel
Date:
We spent Christmas in the Empress Hotel and absolutey loved it. Our ninth floor room was brilliant - the bed was huge, the bathroom was lovely and the staff put chocolates on the bed every...

3/5

Average

Reasonable but not as high end as they would like you to believe
Date:
We stayed at the Empress for 3 nights over New Year's recently, one of 3 hotels during a Thailand trip. As other reviewers have mentioned, it is an old property where some attempts have been made at...

2/5

Poor

Terrible - back to the 1970s...one to avoid
Date:
Just spent 6 nights at the Empress and was very disappointed- worst hotel of my trip to Thailand. From the outside the hotel looks fine but once you get inside...terrible service on the front desk...

3/5

Average

Convenient Location, Did not provide rooms as confirmed in booking
Date:
The hotel is in a convenient location to walk to night market, spa's, restaurants. We booked through expedia and had a good room rate. We booked two non smoking rooms with king beds. When we arrived...

3/5

Average

In Desperate Need of Renovation - 4 star status is not justified
Date:
I stayed at The Empress Hotel over New Years 2012/13. The most disturbing thing was the condition of the bedroom (928). Everything...and I mean everything was very old, shabby, well used and abused....

3/5

Average

Mixed bag. There are better places to stay.
Date:
Stayed here for 7 nights over Christmas. Found it very average. The staff are helpful and efficient but seem weary of a constant stream of package tours and vast groups of people. Our room was not the...

4/5

Very Good

Impressive horel with classic charm.
Date:
This is by far one of the nicest hotels in Chiang Mai. It is in a good location, within a short walk to the " night market, which is a bustling market that goes on and on. The only downside is that...

3/5

Average

So-so
Date:
From the outside, the hotel is impressive, and the lobby is large and nicely decorated. The lobby furniture is traditional Thai style, and very uncomfortable for sitting for very long periods. The...

5/5

Excellent

Another Great Stay
Date:
I have forgotten how many times i have stayed at this hotel but it just keeps getting better and better, not sure how many

4/5

Very Good

Plenty to watch.
Date:
This is a busy hotel with lots of local customers, must be used for business meetings. A walk to the night market, and half hour walk to the old city. The hotel is clean, the rooms are a good size,...

5/5

Excellent

Just Marvelous
Date:
We loved the Empress. It was chosen on its location to the famous Night Bazzar, and it did not disappoint. 5 minute walk to all the action. Helpful staff and a safety deposit box system at reception...

3/5

Average

quite do-able
Date:
This was a dated hotel. I could sense it the moment I walked into the lobby. The decor was predominantly in wood. The room key was, well, an actual metal key attached to a super-big rectangular...

5/5

Excellent

A Pleasant Experience
Date:
We were in Chiang Mai, Thailand, in November, 2012, we just returned home a week ago. I went on business and my spouse came along to vacation. We had an excellent price, $70 per night, including a...      

3/5

Average

Good value, Great staff
Date:
Hotel staff met us at airport as promised and on time. It is only a 10minute ride from the airport. Quick check-in. Room was decent, and clean, although a bit dated. We stayed here for a week...

5/5

Excellent

Super Experience
Date:
My wife and I stayed here for 7 days in November 2012. We were here as part of a convention. We had a very nice room on the 17th floor. The attention to detail was fantastic. We were very comfortable...

4/5

Very Good

Good conference facility
Date:
Recently my family and I stayed at the Empress hotel while I was attending a conference. The conference facilities at the hotel and conference center worked well for our organization. There were some...

3/5

Average

You can do better
Date:
I stayed here recently for a conference and while the conference facilities and catering were excellent, the accommodation leaves a lot to be desired. Service is patchy, some colleagues were fawned...

5/5

Excellent

Excellent Stay!
Date:
Fantastic hotel with good food. Very friendly staff with great service. I highly recommend staying here when traveling to Chaing Mai. Rooms are large and clean. Wifi works great. Very convenient to...

5/5

Excellent

Really glad choose this hotel.
Date:
Well having read all the reviews on here, for different hotels, guest houses and so on, you start to forget what you have read and seen,so i am very glad I picked here,as I write this, I am sat beside...

5/5

Excellent

If there was an extra excellent option I would rate the Empress Hotel as this!
Date:
Almost too good for words! In fact at times, due to the amazing service and generosity of the staff at the Empress, I felt lost for words and very special indeed. I was treated to gifts and fruit... 

5/5

Excellent

Great experience
Date:
My husband and I stayed at the Empress for 7 days with another couple and there's not much else to say other than it's a must stay hotel. 4 star hotel but a 5 star service. We had a fantastic...

4/5

Very Good

Still a great place to stay......but
Date:
I visited The Empress again as I was so impressed last time I visited. I stayed for 7 nights as part of a package tour. Nothing has really changed and many of the superb staff are still there. I...      

5/5

Excellent

Best hotel stay ever
Date:
WOW !!!!!, What service the staff provided, we stayed there for 7 days in the executive suite and could not believe the service the hotel provided. The staff went out of their way to make our stay the...

5/5

Excellent

A four star hotel with FIVE star service
Date:
When we arrived we were shown to our rooms on the 17th (Executive floor) but the rooms were twin rather than the double ones we had booked and the air con in one wasn't working correctly so we were...  

5/5

Excellent

A gem of a hotel!
Date:
What a pleasant surprise this hotel was. A rather monolithic building that turned out to be a real diamond of a place to stay. Rooms are very large and beautifully furnished following traditional...

4/5

Very Good

Great location
Date:
We stayed at the Empress in Chiang Mai last month. It was our first visit to Chiang Mai and we loved the city. The Empress is well situated for exploring this delightful region, and whilst it is not...

4/5

Very Good

Very good value for money
Date:
My package is included airport transfers, breakfast and free internet and one deluxe room (high floor, good view and non-smoking). This package only costed me 2,000THB. However, the hotel didn't...      

4/5

Very Good

Very good as a base for exploring the city
Date:
Location: very close to the city centre (5min tuk tuk - 40Bht) and only 5min walking for the rich night bazaar. tip for the shoppers: do visit and shop from there, much better than the likes of...

3/5

Average

Disappointing
Date:
I have ONLY ever stayed @ Empress hotel, Chiang Mai for almost TEN years now and always enjoyed my stay there, I was always given a replacement room if the one they gave me on checking in was not... 

4/5

Very Good

Good meeting location
Date:
I used this hotel for a meeting in Chiang Mai, Thailand. The hotel was very accommodating for our group (around 100 people). The hotel was very reasonable and the food was excellent. The rooms...

3/5

Average

Not that great but not bad either
Date:
It wasn't all that great mostly because there was a very strong smell of damp in my room. The breakfast was pretty good. The internet connection was so slow that I never managed to get connected....

5/5

Excellent

Fantastic in everyway
Date:
This hotel was our last stop in Thailand as part of our cosmos tour and we found it hard to beat, the staff were friendly and attentive, the hotel was spotless and the rooms comfortable and...

4/5

Very Good

Nice place , good hospitality
Date:
As a 10 person group of friends we were visiited the hotel for 2 nights at the first days of August 2012. Perfect location in the city - few steps from the absolute center - the Night Market. ...

5/5

Excellent

A++
Date:
Thanks to all those who posted positive feedback about this hotel. I had a fantastic holiday due in part to the hotel staff. From the moment we arrived to the moment we left we could not fault the...

3/5

Average

Typical 4* in Chiang Mai
Date:
Stayed here for a conference, which was held in the hotel's (adjacent) conference centre. This is an established, traditional, 4-star hotel. The conference rate did not include WiFi (which is...

4/5

Very Good

Love the Geckos
Date:
Great hotel with the friendliest staff of any hotel I've stayed in. The rooms are not necessarily luxurious, but very nice. Breakfast buffet was delicious. There are banks nearby, but the hotel does...

4/5

Very Good

good place to stay
Date:
Although rooms are a little tired very clean and tidy good central location great breakfast big selection nice pool but icy cold pleasant staff last time in chiang mai air very clean but on...

4/5

Very Good

Good Hotel Away From the City Centre
Date:
I stayed at the Empress on one occassion and enjoyed the stay. The room was spacious and service good. The breakfast was good too. The hotel is located about 10 to 15 minute walk from Night Bazaar and...

5/5

Excellent

Perfect hotel to explore Chiang Mai
Date:
My wife and I stayed at this hotel while exploring Chiang Mai. It was our first hotel in Thailand so we didn't know what to expect. Thankfully, it was a pleasant surprise. We arrived after more than...             

4/5

Very Good

Great Breakfast, Decent Rooms
Date:
The Empress is in a good location as it sits north of the city centre and is not directly on a main road. I would definitely recommend this hotel if you are using the hotel as a a base to site see and...

4/5

Very Good

good value for money. recommended
Date:
stayed here with my wife and 1 year old son. very nice hotel with spacious and well decirated lobby. our room was clean spacious. the nigh bazaar is 15 mins away by walking and only 2 mins by tuc tuc....

5/5

Excellent

Buffet breakfast to die for!
Date:
I have stayed at this hotel many time while attending conferences. Their staff is top notch and service is exceptional. Prices are very fair. A definite stay if you want to explore the adventures of...

3/5

Average

good, no more
Date:
North of Thailand is perhaps the best part of the country. The weather is there hot and the sun is generous. There are a lot of activities around nature, animals, flowers, adventure, ... the...      

1/5

Terrible

Do yourself a favor and stay somewhere else.
Date:
We've been staying various hotels in Thailand. All have had free wifi. Not so at The Empress. The cashier was very rude-two different cashiers, both rude. Strange for Thailand. The room was very...

5/5

Excellent

Freindly Place To Stay
Date:
Stayed here for over 10 years. Rooms are bigger than average although they need to upgrade to flat screen TVs. Staff are friendly and helpful. Great happy hpur from 5-10pm with 2 for 1 drinks.

4/5

Very Good

Good place to stay in Chiang Mai
Date:
We stayed one night at the Empress, at the same time as they had a conference in progress, but it didn't interrupt our stay. The reception/lobby area is spacious and nicely presented. the room was a...    

3/5

Average

good value
Date:
stayed here in 2000, still a nice good value hotel though no longer a 4 star by thai standards,still a good choice

5/5

Excellent

Our third visit in 2 months
Date:
This is our 3rd stay here in the past 3 months - why do we keep coming back? the value for us is excellent. Breakfast buffet and lunch buffet is why many expat purchase the Empress Gold card - they...

4/5

Very Good

GOOD IMPRESSION OF NORTH BY 'EMPRESS'
Date:
We happened to book this hotel through Booking.Com during our visit to Thailand last month. Chiang Mai is a lovely town and the Empress is an impressive hotel for its class. It perfectly suits the 4...

4/5

Very Good

Empress Hotel, Chiang Mai
Date:
Our second visit & was even better than the first. We upgraded to a deluxe room which had free wi-fi & was very spacious. The staff are courteous, pleasant & helpful.pool is clean & has plenty of sun...

4/5

Very Good

Great Location
Date:
Only 5 minutes with tuk-tuk to night bazar. Hotel staff was very helpful and booked a tour in the tour office for us. Rooms have TV with movie, sport channels, fridge, air-condition. Breakfast buffet...

4/5

Very Good

Quiet, clean and removed from the noise
Date:
Location wise, it is removed from the noisy tourist strip of Chiangmai. It is aging but aging well. Most of the staff are courteous, pleasant and attentive. The facilities are kept up but showing...

4/5

Very Good

Great Hotel with strategic location
Date:
The Empress is certainly a very fine hotel in Chiang Mai and provide absolute value for money. On our first trip to Chiang Mai we were quite in awe of the wonderful city and staying at the empress...    

4/5

Very Good

A great place to hold a conference
Date:
This is my fourth visit to the Empress for a major conference and the hotel staff do a great job in looking after their guests. Thai friendliness and efficiency is notable. The hotel is aging and it...

4/5

Very Good

Great hotel for long stay
Date:
I loved this hotel - stayed here for 12 nights while attending a conference at the hotel's first class convention centre next door. Not the most modern hotel in terms of decor but very comfortable and...       

4/5

Very Good

Consistently good, well located
Date:
I've attended numerous conferences at the Empress over the years. Things work, staff are friendly, and there's a great variety of food for the breakfast and lunch buffets. The night market is only a...

5/5

Excellent

Stayed while the Princess of Thailand stayed here too!
Date:
Lovely hotel in the heart of Chiang Mai - easy tuk tuk ride to the Night Markets and songtheaw to the Tiger Kingdom to play with tigers. Amazing huge pool on the third floor - definitely worth the...

4/5

Very Good

Very Nice Room
Date:
Good hotel, with very friendly and helpful staff, and very nice room. Good breakfast. High charge for WiFi in rooms. The first night it was getting late, and we made the mistake of eating at the...

4/5

Very Good

No compaints at all.
Date:
I have a real soft spot for the Empress. We have stayed there 4 times now and it suits our needs perfectly. It's clean, friendly, walking distance to Anusarn market area, serves a very good breakfast,...

4/5

Very Good

Booked again for next year
Date:
Great hotel and location. Room size was good and generally clean. However the breakfast was just so so. It gets quite full and food is not replenished quickly. It takes about 15 min walk to night...

3/5

Average

in need of refurb and free wifi
Date:
I travelled around Thailand for 3 weeks and this was the most expensive hotel i stayed in and the only one that wanted to charge for wifi. I have stayed in this hotel 4 times but because of wifi i...

5/5

Excellent

Touring Thailand
Date:
I found this hotel to be of top quality for the money, plenty of variety in the restaurant and the staff so very friendly. Not too far from the center where all the life is and only 5 mins in a tut...

3/5

Average

In need of a refurb
Date:
This hotel was OK. A bit of a walk from the centre of Chiang Mai. The service was good and the room was clean and serviceable, but the whole hotel is a bit run down and could really do with updating.

4/5

Very Good

almost perfect - just minor improvements needed
Date:
stayed here two nights whilst travelling around Thialand and this was the best of the five hotels we made use of. Food was excellent with wide choice of selections from the self service breakfast...

4/5

Very Good

Value for Money
Date:
The hotel is in a traditional Thai style and looks like it is straight from the 70s but nevertheless is very clean and tidy. The room was quite large with a view of the hills in the distance. The only...

5/5

Excellent

Loved it!
Date:
This was such a beautiful hotel espacially after doing a trek for a couple of days. The service, room, free breakfast buffet were excellent. The only thing I can complain about was that you had to...

4/5

Very Good

Friendly hotel, good location
Date:
This is a good hotel with lovely personal touches and a friendly atmosphere. Well located within easy reach of the excellent, vast Chiang Mai Night Market, which is well worth a visit or two. Rooms...  

4/5

Very Good

Good hotel....
Date:
Good hotel, good rooms, nice bathroom, breakfast catering for all nationalities. No complaints other than outrageous cost for internet, 500bht for 12 hours. Nearby night markets, coffee shop and...

4/5

Very Good

good hotel
Date:
a beautiful hotel, good service, good breakfest, 20 minutes walk to the nightmarket - close to the flower parade if you stay during the flower festival.as all thai hotel - 2 water bottles every day...

5/5

Excellent

Been to the Empress again
Date:
Spent Christmas at the Empress for the first time but had to come back on the 27th december, Next year we will be stopping longer , It was the best Christmas we have ever had. The staff treat us like...

5/5

Excellent

fab hotel
Date:
We stayed in chaing mia for four days, this hotel was not my first choice but it was excellent, staff, food, location just 5 mins from central location but all in all a very good hotel would return. ...

4/5

Very Good

Empress Hotel: comfort and value
Date:
I stayed at this hotel for seven nights and was impressed by the standard of service, cleanliness of rooms and the helpfulness of the staff. There are very reasonably priced buffet lunches and dinners...

3/5

Average

It's decent, affordable, and not a bad value
Date:
The Empress is where we landed when we first arrived to Thailand. After traveling for 30 hours straight, I think anything would look awesome. And The Empress sufficed. For the equivalent of $75/night...

5/5

Excellent

Special Touches
Date:
Excellent Hotel, good value. Lovely room with a complimentary fruit bowl, and beautiful flowers. Free wifi with your own computer. Fantastic breakfast selection. Poor choice for evening meals so...

4/5

Very Good

Empress Hotel in Chiang Mai
Date:
Great hotel with good food and friendly staff. Rooms are clean and very nice. I have stayed there on several occaisions when I have been in Chiang Mai. The only complaint I have is the WiFi you have...

4/5

Very Good

Well maintained standard hotel
Date:
What I liked less about this hotel was its location - across from a convention center (ideal for many) but not centrally situated to old town. Needed long walks or tuk-tuks to go anywhere of interest...

3/5

Average

eat chinese food in Thailand
Date:
We stayed here for 4 nights and therefore qualified as a "long stay guest" 50% off laundry(excellent and speedy service) and had fruit and flowers in the room on the 3rd night. Breakfast was a mass...

4/5

Very Good

Close to Night Bazaar
Date:
The hotel is very near to the Night Bazaar and shopping areas. Very convenient for finding somewhere to eat or visit the Bazaar. A tuk tuk into the old cit costs around 40-60 baht which is fine. I...

4/5

Very Good

Clean, Friendly & Good Location
Date:
A nice hotel, location was great - only a 10min walk to the night market. Breakfast was lovely - a large selection of food - sweet & savoury! Downside - cheap toiletries in the bathroom, be sure...

5/5

Excellent

At The Magnificent Empress Again
Date:
At the Empress at themoment. I cannot believe what londoneyelovers have said about the Empress, I and my family have been in 4 star hotels all over the world but we keep coming back to the Empress so...

2/5

Poor

If you can avoid this hotel, it would be in your interest...!
Date:
We stayed at Chiang Mai Empress Hotel for 4 nights (end of Nov 2011). Although the hotel is nice, clean and very well located (only 5' minutes walk from the night market), the management is terrible!!...

5/5

Excellent

Very nice hotel with great service
Date:
We stayed here for 10 days ending Nov. 29th. Rooms were very clean and comfortable and great breakfast - the best we've had in Thailand to date. We stayed at their sister hotel, the Park hotel in...

3/5

Average

Great service, nice rooms, average food
Date:
The hotel facilities are great (lobby, pool etc). The service is very good, you get free treats to the room every evening. Rooms are good, but the shower head is very low (1.60m), uncomfortable if...

3/5

Average

It's ok
Date:
We stayed for 3 nights at November. In the overall the hotel is ok but old and so is the infrostruction off the hotel. The have carpets at the room and I'm not shure how much dusk is inside. The...

4/5

Very Good

Super hotel
Date:
We recently stayed for three nights as part of a group tour of Northern Thailand. The room was spacious and comfortable, with good lighting and comfortable beds. Plenty of towels in the bathroom and...

5/5

Excellent

Incredible service, great location
Date:
I organized a conference here for about 100 people. The hotel staff was great to work with from start to finish, very accommodating and eager to please. The food was plenty and very good. Location...

5/5

Excellent

Great Place for a Meeting
Date:
Stayed here for 1 week, attending a business meeting. Rooms were great, service great, food was buffet style & excellent. WiFi was okay, and not free. Location near the night market. Take the time...  

5/5

Excellent

A good conference site
Date:
Stayed here while attending a conference being held in the same. Service was great and everyone was very helpful. Wifi was pay for service but at a reasonable rate. The rooms were clean and what you...

4/5

Very Good

Good hotel
Date:
We stayed in this hotel 4 nights and were generally happy with it. Pros: Large, clean room Excellent breakfast - very large selection of asian and western foods. Gym with weights and cardio...

4/5

Very Good

Great value in Chiang Mai
Date:
We have just returned from five nights at the Empress in Chiang Mai, where we had a really great stay. The hotel is very well located in proximity to the airport, the old city and all the markets. ...

4/5

Very Good

Good 4* hotel
Date:
Nice hotel, wonderful buffet breakfast, spacious rooms, walking distance to night bazaar or can use tuk-tuk at THB20/pax. Nice noodle shop across hotel, restaurants neaby. Recommend visit tiger zoo,...

4/5

Very Good

Many great qualities, a couple disappointments
Date:
The Empress Hotel impressed on many levels: beautiful room and lobby, excellent pool area with nice facilities and a fairly convenient location. We were able to check in early, as well, which was a...

5/5

Excellent

Great hotel; good location
Date:
Stayed here in August for 4 nights. Lovely room - good size. Really good breakfast included in price - the best we had in all our hotels on our trip. Staff in the hotel were helpful - in particular...

5/5

Excellent

Our favourite hotel- best breakfast!
Date:
My boyfriend and I are in our early 20's and stayed at the Empress for 4 nights earlier this month. It was by far our favourite hotel from our entire trip! The deal we got was amazing, only $US 26 a...

5/5

Excellent

Should be called the 'Impress Hotel'
Date:
One of our favourite hotels from our recent trip. Loved the view of the mountain from the floor to ceiling window. Loved the service right down to the rose on our pillows each night. Friendly and...

5/5

Excellent

Great hotel in a great location!
Date:
Stayed here for a week. The hotel was nice. Hotel staff we encountered were helpful and kind. The breakfast buffet was wonderful! It was within walking distance to laundry and massage. Restaurants...

5/5

Excellent

We always love the Empress
Date:
We have been to the Empress on many occasion's and we like the staff , the location. and the hospitality which is 2nd to none. We have just visited with our 3 grandchildren and have already booked...

4/5

Very Good

Decent room, overall good value but hotel was a bit dated
Date:
Location was good - about 20min walk to main tourist attractions and 10mins to night bazaar (or quick cheap tuk tuk ride away). The room was nice with a high view although there was an ugly deserted... 

5/5

Excellent

excellent location, good breakfast lovely rooms & pool, very good staff
Date:
Stayed 6 nights, the hotel upgraded us to a deluxe room, very clean & very good bathroom. Staff speak quite good english & are all very helpful with the reception being very proffessional & fast...

3/5

Average

Should have looked harder
Date:
Stayed 4 nights May 2011. Hotel should only be rated 3

5/5

Excellent

Large, stylish room - maximum comfort
Date:
The staff here are extremely friendly, from the pickup by the driver at the airport, throughout the duration of the visit. The night market is a good ten minute stroll down the main road but is near...  

5/5

Excellent

The Empress is in her prime
Date:
I stayed for 10 nights in this beautiful hotel as part of a package tour. It has been a long time since i have stayed in a hotel in Thailand with such charm. Every single member of staff are all...         

5/5

Excellent

Beautiful Rooms
Date:
This hotel was awesome. The rooms were large with comfortable beds and were very clean. They served an huge breakfast that was delicous and my overall stay there was great. *A little side note the...   

5/5

Excellent

First Class for a budget price
Date:
A wonderful hotel right in the middle of Chiang Mai and a short stroll to the Night Bazaar. Service was excellent, food wonderful, happy people and the room was so clean. A first class hotel that was...

5/5

Excellent

Another great stay
Date:
I have forgotten how many time we have stayed here,but every time we go to Chiang Mai for us there is only one hotel to stay at. This time we were picked up by the hotel on arrival at the airport....

4/5

Very Good

Good Hotel near Night markets
Date:
Located still in walking distance to the night markets. No safe in the room but complementary safe at reception desk. As it's a very big hotel there are a lot of group tourists which includes noise,...

5/5

Excellent

always impressed
Date:
I have stayed at the Empress on several occassions now and never been disappointed. The rooms are spacious and comfortable, it has a nice pool and gym, the staff are friendly and helpfull, breakfast...

4/5

Very Good

Room with very nice decoration
Date:
I fell in love with this hotel's room's decoration. One more thing: the rose was everywhere in the lobby. The breakfast was very good. Most of it, the staffs were so polite and helpful. It should be...

4/5

Very Good

We grew to love it
Date:
We arrived at the Empress when our other hotel option fell through. It was well located to the night market, but there is only so many times you can visit the night market. My teenager described it...

5/5

Excellent

The best surprise!
Date:
To be honest, I didn't expect much for this price despite the hotel's claim of being four-star (which I was very suspicious of at the time). So it was a great surprise to arrive and find that the...

5/5

Excellent

Best In Town
Date:
After years of travelling widely we have yet to find a better Hotel for a 'long stay', taking into account quality and cost The Empress aims at a very high standard and succeeds. Rooms are well...

4/5

Very Good

Felt like an Emperor at the Empress
Date:
Had another great stay at the Empress, walking distance to night market and shops and old Chang Mai. Enjoyed swimming in the pool and hotel massages are great. Would love to go back as soon as...

5/5

Excellent

great value, very nice
Date:
we were very pleasantly surprised by how nice this hotel is (for not much money!!) - huge choice at breakfast - even us kosher eaters managed to find food! Service very nice (as is everything in...

4/5

Very Good

Nice Surprise
Date:
After an overnight train ride, the Empress was luxury. Seriously, it was one of the nicer hotels I have stayed in with a tour group. The pool was an extra bonus - I was even able to order food and...

4/5

Very Good

Very comfortable, good location, best breakfast choice and prepar
Date:
A bit daughting at first because it is a vertical hotel, but the fantastic views of Chang Mai from both sides soon got us over this. Very tastefully decorated, with character. Room large and well...

5/5

Excellent

Excellent hotel
Date:
I have stayed only one night at this hotel but I totally satisfy with the services they provided. Very nice, well equipped rooms with windows. The staff is attentive and friendly, they are always...

5/5

Excellent

Tremendous Value in Chiang Mai
Date:
Considering what I paid to stay at the Empress for four nights, it has to be one of the best values I've ever encountered. Excellent, clean rooms, helpful staff. Buffet breakfast is more like a...

4/5

Very Good

good location
Date:
Have stayed at The Empress many times and it always comes up trumps. Unfortunately this time staff did not seem interested or concerned. There was an event going on and the staff dressed in yellow...

4/5

Very Good

Very good hotel and pleasant staff
Date:
Our last hotel of four on our 22 night trip.We were upgraded once again free We were travelling alone and not part of a group.We ate at the restaurant the 1st nite with a buffet for 230 baht.Every...

5/5

Excellent

great hotel, our second visit and would love to go back
Date:
There are loads of hotels to choose from in Chiang Mai but I have used this hotel twice and each time it is has been excellent. Situated just out of the old city but within easy walking distance of...

4/5

Very Good

Comfortable stay, excellent value, but the gym needs improvement
Date:
The Empress Hotel is a comfortable, above average place to stay during your trip to Chiang Mai. Good rooms, great Thai service, and a decent location, you can't go to far wrong here. I stayed here for...

5/5

Excellent

feels pretty posh - and less than 30 quid a night
Date:
Stayed 5 nights whilst meeting friends in Chaing Mai. In a different class to my slightly cheaper option last time (Diamond Riverside). Very large rooms, well maintained, excellent service, well kept...

5/5

Excellent

Great Hotel
Date:
The Empress hotel was comfortable and safe. The location is within walking distance to the night market. The breakfast had a variety of food to choose from and I was full every morning. The staff...

4/5

Very Good

Comfortable Hotel
Date:
The location is fine, located 10 minutes walk to the night bazaar. and just a tuktuk away from the local attractions. you can find similar hotels in the heart of the town but be advised that its also...   

3/5

Average

Was OK - a lot better places in Thailand
Date:
It was ok, it was close to the markets and down town. The rooms were old - but still comfortable and clean. it just looks like it needs a big overhaul.

3/5

Average

Average and not at all memorable.
Date:
Thailand has so many fantastic hotels and guesthouses, why stay here? It was big, impersonal and average at best. The pool was crowded and not well maintained, the food mediocre and the rooms a bit...

5/5

Excellent

Comfortable and nice
Date:
We stayed with a family of four at the Empress in July 2009 for 4 days initially and booked another extra 2 days. Chiang Mai isn't that big, so the location just outside the centre of town is good and...

4/5

Very Good

A very good hotel, not far from night bazar
Date:
We are family of 5 - parents + 3 kids. We satyed at the Empress for 2 nights, then had 7 days trip to the north, and back to the Empress for 2 more nights . We had two delux rooms - one double + one...

4/5

Very Good

A nice place for a conference group
Date:
I stayed here for the 4th time for an annual conference. They're always helpful and the rooms are always clean and well kept up. The location is reasonably convenient, just about a 7-10 minute walk...

4/5

Very Good

Excellent Hotel
Date:
Great stay. Excellent pool and service. Rooms are very comfortable and roomy. Only down side is the small gym. Nightclub/lounge has a great live band. Breakfast buffet good but not great. Food...

4/5

Very Good

Went out of their way to make our stay enjoyable
Date:
The Empress is incredibly well-located- less than ten minutes from the night bazaar- and the staff is very attentive for such a large hotel. The day we came back from trekking we were upgraded, and... 

5/5

Excellent

Honeymoon
Date:
We love it here it was like a little oasis. The room was very clean a little old fasion in style kind of like a cottage. The bathroom was a little small. The staff was very helpful and friendly. They...

4/5

Very Good

Friendly hotel on the edge of town
Date:
Were  sceptical having seen some reports, we had no issues here, yes it does not LOOK modern, but it is in the local style and better for it.   Spent 4 nights, found staff very helpful and even...

5/5

Excellent

Amazing value, excleent staff, ideal location
Date:
This is our 4th visit to the Empress Hotel and we were welcomed like old friends. It is the most amazing value for money and is relatively close to the famous Night Market but far enough away (some...

3/5

Average

Not all that glitters is gold
Date:
This hotel has a very impressive lobby with the most uncomfortable seating I have ever experienced. The staff did not appear to enjoy their work and very few admitted to speaking English. The rooms...